Frequently Asked
Questions

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SHOPPING INFORMATION

All meals are well packed in individual mini plates or compartment plates to avoid spills and messes. Then packed in our paper bags (for both breakfast and lunch).

Breakfast delivery is between 7 & 10 am and Lunch between 11 am & 2 pm for central locations.

Farther locations may take a little while longer due to distance and traffic conditions.

Delivery is between N700 to N1500 for individual orders depending on location.

Bulk order deliveries start from N3000.

We don’t offer surprise meal deliveries as the recipient needs to be aware and expectant of delivery.

This is to avoid our dispatch riders being delayed by unreachable recipients and to enable them conclude all deliveries within the given time window.

Most bulk orders cannot be carried by disapatch riders with bikes. This is to avoid spills, breakage and messy deliveries.

Hence we deliver most bulk orders via cars to ensure all meals get to the customer in the safest condition.

Unfortunately we don’t promise specific delivery times as some factors such as traffic, weather, etc. are beyond our control.

This is why we rather work with a delivery time window which is between 7 & 10 am for breakfast and 11 am & 2 pm for lunch.

Yes, all our plates are microwave oven safe.

Yes, the bacon in our Bellefull pack is sourced from Pork. For those who don’t eat Pork, kindly state so in your “order notes section” to enable us take it out completely or replace with chicken wings.

Open ONLY for bulk orders & events on Saturdays & Sundays.

Though we hope to commence a Weekend Delivery service soon.

Yes, we take classes. Private classes in student homes can be arranged.

Plans for Group cooking and mentorship programmes are in play to commence sometime in 2020.

OTHER INFORMATION

No, not entirely necessary.

But to better serve you and provide you, our customer, with more access to your details on the website, we’ve included the login feature.

Simply register a new account in minutes or login with your Facebook account for even faster access. Look for this button:

We know you are human. Simply use the “Forgt Password” link to request a password reset.

We encourage you when using Chrome browser to allow the browser automatically save your password. This saves you any worry.

Orders can be cancelled if you choose the Bank Transfer option. Simply neglect to pay and make a new order.

If you paid by Debit Card, we regret we will not be able to cancel that.

Yes they are. We use industry leading Paystack payments technology to ensure your security. We also do not store your card details as per our Privacy policy.

Contact us immediately about such errors. We will do our very best to rectify it by replacing the product on that same day or the day after.

We appreciate your patience while you escalate such issues to us.

Points are our own way of rewarding you for how special you have been from Day 1.

When you make a purchase, or leave a review, or login to your account, you earn Points which can be redeemed on the Cart or Checkout pages to activate a discount on your order.

Each Point you earn is equivalent to N1 towards a discount.

We are an online restaurant operating from a kitchen in the Yaba area of Lagos state (no physical location yet).